Privacy Policy

TenderHub SG Pte. Ltd. ("we", "us", "our") respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 of Singapore ("PDPA"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you use our website and services.

1. Collection of Personal Data

We may collect the following categories of personal data from you:

• Name, NRIC/FIN (where required), and contact details (email, phone, address)
• Company name, UEN, and business contact details
• Account login details (username, encrypted password)
• Payment and billing information
• Transactional and tender-related data
• IP address, browser type, device information, and site usage behaviour
• Any other information voluntarily submitted through forms, email, or the platform

You should ensure that all Personal Data submitted to us is current, complete and accurate. Failure on your part to do so may result in our inability to provide you with the products, services and activities you have requested.

2. Purpose of Collection

Your personal data may be collected and used for the following purposes, including but not limited to:

• To register, create and manage your user/vendor/buyer account
• To process tender submissions, communications, and results
• To communicate with you regarding to your inquiries, feedback, account or support requests
• For billing, invoicing, or payment processing
• To send important notifications, announcements, or promotional messages
• For audits, legal compliance, or enforcement of our Terms of Use
• To improve our services and platform user experience
• Purposes that are directly related or incidental to the above

The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under a contract with you).

3. Third-Party Websites and Services

Our website may contain links to external websites or services operated by third parties. We do not control these third-party platforms and are not responsible for their privacy practices or content.

We encourage you to review the privacy policies of any third-party sites you visit. Accessing such sites is at your own risk.

4. Use of Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience and gather information about usage patterns. Cookies are small text files stored on your device.

Cookies help us:

• Remember your login and platform preferences
• Track site performance and usage statistics
• Provide personalised content and recommendations

You can control cookie preferences through your browser settings. However, disabling cookies may limit functionality of some parts of the website.

5. Consent

By using our website or providing us with your personal data, you consent to our collection, use, and disclosure of your data for the stated purposes. You may withdraw your consent at any time by contacting us (see Section 10), but this may affect your ability to use our services.

6. Disclosure of Personal Data

We may disclose your data:

• To service providers, hosting partners, agents, advisers or payment processors who support our services and operations
• To buyers or vendors participating in a tender process where necessary
• When required by law, regulation, court order, or government authority
• To enforce our legal rights or protect our users and platform

We will ensure that any third parties we engage are bound by legally binding obligations of confidentiality and data protection.

7. Protection of Personal Data

The transmission of information via the internet is not fully secure. Whilst we will take reasonable measures to protect your data, we cannot guarantee the security of your data transmitted to our website. You agree that any data transmitted is at your own risk and you shall not hold us responsible for any breach of security while accessing the internet that is beyond our control.

We take reasonable technical and organizational precautions to protect your personal data against unauthorized access, collection, use, disclosure, copying, modification, or disposal. These include:

• Secure servers and firewalls
• Access control and internal data policies

8. Retention

We retain personal data for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable laws or regulatory requirements. Thereafter, we will delete or anonymize the data.

If personal data is transferred outside Singapore (for example, to cloud service providers), we will ensure that such transfers comply with the PDPA and that the recipient provides a standard of protection comparable to that under Singapore law.

9. Access and Correction

You may request access to or correction of your personal data by contacting us at the contact details provided below. We may charge a reasonable fee to process your request and will respond in accordance with the PDPA.

We will respond to your request as soon as reasonably possible. In general, our response will be within thirty (30) business days. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so.

10. Contacting Us

If you have any questions about this Privacy Policy, or wish to make a request relating to your personal data, please contact:

11. Updates to Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website with the effective date. Your continued use of our services constitutes your acceptance of the revised policy.